Price quotations are valid for 30 days from the quotation unless otherwise specified. Prices are subject to change without notice unless otherwise agreed to for a specified period of time.

We accept Visa, MasterCard, American Express and Discover. May be subject to prior authorization.

Accounts that are past due on payments for 90 days or more are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.

Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card.

Return of defective merchandise is exchanged with the same merchandise.

Material returned because of customer order error or for customer convenience is eligible within one year of the date of purchase. Non-defective merchandise must be returned within 60 days of the invoice date. A 20% restocking fee will be charged on remanufactured and compatible products, 30% on OEM (if approved for return). Merchandise must be returned to Value_INK in unopened, original packaging.

Defective cartridges must be returned to Value-INK. Compensation for merchandise returned as defective will be through either same or like product replacement or issuance of credit to your account. Credit is based on testing and analysis of the condition and performance of the returned merchandise. No credit will be given for cartridges that have been broken open, abused, repackaged and/or tampered with. OEM products are guaranteed for 90 days from the date of purchase and Compatible products are guaranteed for 1 year from the date of purchase.